In an ideal world, monitoring and diagnostics are not needed, but the reality is much more complicated than the developers’ thought of the quality of their software.
The modern world forces companies to provide services 24/7 with the same efficiency at all times. This is quite difficult because your customers can reach your products from all over the world. Not every company has the resources, experience and knowledge to build its own team that will supervise your environment 24/7, with apropriate optimization. What challenges need to be faced?
- You can’t built a front line of people who only respond to the colors on dashboards. This results in a huge number of falls positives that burden engineers. Having your best people involved in such alarms disrupts staff productivity and feeling of contentment. Problem triage is not trivial. Even with great tools like Dynatrace, it takes experience and knowledge to understand whether it’s something that requires action or just temporary breach that doesn’t impact customers.
- Reported incidents needs someone to keep them under constant review to ensure that issues are resolved and no longer seen.
- A report should appear every week containing a summary of reported incidents, actions taken and recommendations.
- Training such a team is not an easy or profitable task.
What can we offer to you?
- 24/7 monitoring on 8/12 hour shift conducted by certified Dynatrace engineers with experience in building monitoring and data analysis in large environments.
- Problem triage that will filter out falls positive and allow you to focus on important matters.
- Weekly reports from your environment, including reported incidents along with analysis and recommendations.
